CCTV System FAQs

Title

Go to MAIN MENU/SETUP/ALARM/MOTION

  1. Select camera setting and adjust sensitivity settings (1 = Most sensitive to 9= Least sensitive)
  2. Remove areas where motion detection is not required by left clicking the mouse and dragging the mouse to remove the blue grid from the areas where motion detection is not required.

Save changes before exit.

As above in ii) -Screen out the area (blot out the area where there maybe incidental movement in the DVR menu screen ) that is where items maybe moving or shaking when in view of the cameras.

Check power supply is plugged in and switched on.

Contact our Technical Team on 1300 772 776 for help.

App may not have been setup properly or you may have a slow network.

To set up the app follow the steps listed below.

Check your mobile phone is connected to WiFi.

  1. Open 365SECU app. Login to your account.
  2. Go to DEVICE MANAGE
  3. Select the magnify glass to search for local device
  4. Add device into your app.
  5. Name your DVR, select connection: Cloud (P2P for android)
  6. Enter user ID and password of DVR
  7. Select channel to be viewed.
  8. Select Stream type: SUB
  9. Save and go back to LIVE View, Select device and select all camera.

Please select sub menu when setting up the APP and ensure you are in a good mobile 3G reception area.

Bullet Cameras are mainly used for wall mounting.

Dome cameras are mainly used for ceiling mounting.

Approximately 2 weeks or 10-12 days with 2TB Hard Drive.

Yes, you can add additional cameras as long as your DVR can support more cameras.  You will need to check how many channels your DVR is.  If you have an 8 Channel DVR and currently have 4 cameras, you can add up to 4 more cameras.

You will need to order an additional power supply (PINPOW33), and if you are adding more than one camera you will need a 4 way splitter (PINSPLITTER4).

Our PINCCTVK811 and PINCCTVK812 are supplied with 4 x 18m pre-made power & video cable ready for installation.  We suggest that you can extend this to a maximum of 36m by adding an additional PINLEAD20M & PINBNCBNC adapter.

Use an RG59 Coaxial cable and Fig.8 cable for power with distances up to 200 meters.

For PINCCTVK801, PINCCTVK802, PINCCTVK811, PINCCTVK802.

  1. Check NETWORK cable is plugged into DVR and router.
  2. Check modem and router is switched on.
  3. Go to MAIN MENU –> NETWORK
  4. Check GATEWAY, SUBNET, IP ADDRESS AND DNS are correct.
  5. Press test to ensure DVR is connected to your network.
  6. If network is connected it will show OK.

To set up app follow the steps listed below.

  1. Check your mobile phone is connected to WiFi.
  2. Open 365SECU app. Login to your account.
  3. Go to DEVICE MANAGE
  4. Select magnify glass to search for local device.
  5. Add device into your app.
  6. Name your DVR, select connection: Cloud (P2P for android)
  7. Enter user ID and password of DVR
  8. Select channel to be viewed.
  9. Select Stream type: SUB
  10. Save and go back to LIVE View, Select device and select all camera.

Please check the power plug adapter (PINPOW33) is on and connected to the cameras ensuring all power cable and connections are fastened and connected to camera, cable joins and DVR.

Also please ensure you have the splitter correctly fitted to each camera on the system (if you have more than one camera connected to DVR).

You may want check the cable and exchange it for another working one if you have a camera already installed with a cable and verify if the cable is ok or not.

Please also verify the Camera RG59 connection is firmly fastened on DVR and if using the extended cable lead PINLEAD20M that you are using a PINBNCBNC and verify that the join is connected properly.

Please use the correct cabling and call Technical Support on 1300 772 776 for more information if issue still exists.

Verify nothing is in the way of the camera.

Also check to see if there is no light shining on the camera face or nothing covering the camera face.

There is 12 months warranty return to base on all CCTV components.

Please call 1300 772 776 to talk to a PSA Products representative.

No unfortunately not.

Please call our Technical Team on 1300 772 776 for more information.